Privacy Policy

1. Information we collect

• Newsletter subscriptions: your email address, selected city, signup source, and subscription status.
• Family requests: your name, email, optional phone number, preferred contact method, city or ZIP, requested services, category, age group, optional insurance information and note, and your consent. We also record request status and delivery information.
• Business accounts: login and profile information, listing details, ownership claims, content you submit, and subscription and billing records. Information submitted for a listing, program, event, or promotion may be displayed publicly.
• Search and technical information: search questions, selected city, filters, language, result activity, and operational records used to understand demand, maintain the site, and prevent abuse. Family requests use a hashed IP address for abuse prevention.

2. How we use information

We use information to provide search and directory results, send requests you authorize, deliver newsletters, manage business accounts and billing, review submissions, respond to support questions, improve local resources, and protect the site from misuse.

3. Sending your request to providers

When you choose to send a family request and give consent, we share its details and your selected contact information with matching providers that have Premium participation in your city, including complimentary Premium providers. Each provider can see its own copy, and site administrators can review requests and delivery status. Your request and contact information are not published in the directory. Providers may contact you directly and handle information they receive under their own privacy practices. A request does not guarantee a response or available services.

Please do not include a diagnosis, a child's name, medical records, or other sensitive medical details in a search question or request note. This site is not a medical record service or an emergency service.

4. Services that help operate the site

We use Lovable Cloud for hosting and account/data services, email delivery services for messages, AI services to interpret search questions, and Stripe for payment processing. Search questions may be processed by an external AI service, and a web-search service may help find relevant resources. Stripe processes payment details; we do not store full payment card numbers. Maps and other external services may receive technical information when used. These services handle information under their own terms and privacy policies. We may also disclose information when required by law or to protect rights, safety, or site security.

5. Cookies and browser storage

The site and its service providers may use cookies and browser storage to keep you signed in, remember city and language preferences, restore searches, and remember newsletter signup or dismissal choices on your device. Your browser lets you restrict or clear this storage; doing so may sign you out, reset preferences, or affect site functions. Following links to other websites subjects you to those websites' privacy practices.

6. Email choices

The family newsletter is one email a month with new events and programs and guides added that month. You can unsubscribe using the link in newsletter emails or contact us for help. Account, billing, welcome, and family-request messages are separate service communications. Email delivery and request-view records help us check whether messages were sent and requests were accessed.

7. How long we keep information

Family-request contact details are kept for 12 months. A nightly cleanup then erases the stored name, email, phone, note, and IP hash from our request records. A remaining record of service demand and request status may be retained. This cleanup does not remove copies already delivered to providers or email inboxes. Other information is retained as needed to operate accounts and subscriptions, support the service, prevent abuse, and meet legal or recordkeeping obligations; retention varies by record type and service provider.

8. Your privacy choices

You can update your business listing and account details, unsubscribe from newsletters, and clear browser preferences. To request access, correction, or deletion of personal information we hold, email support@autismresources.ai. We may need to verify your identity before acting. Some records may need to remain for legal, billing, security, or other legitimate purposes. For information already sent to a provider, contact that provider as well.

9. Children and security

The site is intended for parents, caregivers, adult resource seekers, and business representatives, not for children to create accounts or submit personal information themselves. If you believe a child has submitted personal information, please contact us. We use access restrictions and other safeguards to protect information, but no online service can guarantee absolute security.

10. Changes and contact

We may update this policy as the service changes and will update the date above. For privacy questions or requests, contact: